Privacy Policy
Last Updated: August 26, 2026
1. Introduction & Legal Basis
Terra Fitness ("we," "us," "our," "Company," or "Service Provider") operates the website terrafitnessindia.com (the "Platform"). This Privacy Policy explains how we collect, use, process, share, and protect your personal data in compliance with Indian laws including the Information Technology Act, 2000, Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (IT Rules 2011), and any applicable data protection regulations.
By accessing or using our Platform, you consent to the data practices described in this policy.
2. Definitions
Personal Data: Any information relating to an identified or identifiable natural person (e.g., name, email, phone number, fitness goals, location).
Sensitive Personal Data: Personal data revealing health status, biometric information, or financial details.
Service Provider: Terra Fitness acts as a service provider and data handler when processing your information on behalf of our users and partners.
3. Data We Collect
We collect personal data in the following ways:
a) Information You Provide Directly
- Contact Information: Name, email address, phone number, fitness goals, health status when you click "Let's Talk" or "Begin Your Journey" buttons
- Booking Information: Consultation dates, availability, preferences via our Cal.com booking system
- WhatsApp Communication: Messages, phone number, and communication history when you contact us via WhatsApp
b) Automatically Collected Data
- Meta Pixel Tracking: Page views, clicks, conversions, IP address, device type, browser information, approximate location, and user interactions for advertising and analytics purposes
- Cookies & Similar Technologies: Unique identifiers, browsing history, preferences, and session information
- Server Logs: Access times, pages visited, referrer information, and device identifiers
4. Purpose of Data Collection & Processing
We collect and process your data for the following lawful purposes:
- To provide coaching, fitness, and consultation services
- To respond to inquiries and communicate with you
- To schedule and manage consultations via Cal.com
- To measure marketing effectiveness and optimize campaigns via Meta Pixel
- To understand user behavior and improve our Platform functionality
- To send promotional communications (only with your explicit consent)
- To comply with legal obligations under Indian law
- To detect, prevent, and address fraudulent or harmful activities
5. Legal Basis for Processing
We process your personal data based on:
- Consent: You have explicitly consented to data collection and processing
- Contract Performance: Processing is necessary to provide services you have requested
- Legal Compliance: Processing is required to comply with Indian laws and regulations
- Legitimate Interest: Processing serves our legitimate business interests in providing and improving our services
6. Third-Party Data Sharing & Service Providers
We may share your personal data with the following third parties:
- Meta Platforms, Inc.: Meta Pixel collects data for Facebook/Instagram advertising, analytics, and retargeting. Meta processes data as an independent data controller under their Privacy Policy.
- Cal.com, Inc.: Processes your booking information, email, and availability data to manage consultation scheduling.
- WhatsApp Business (Meta): Your messages and phone number are processed by Meta Platforms when using WhatsApp contact services.
- Hosting & Infrastructure Providers: Our hosting service (Hostinger) and other cloud providers store and process your data per their security standards.
- Analytics Providers: Third-party tools may collect usage data to improve our Platform.
Important: We do not sell your personal data to unrelated third parties. We only share data with service providers who are contractually bound to use it solely for the purposes specified and to maintain confidentiality.
7. Data Retention & Deletion
We retain your personal data for as long as necessary to:
- Provide coaching and fitness services to you
- Fulfill contractual obligations
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
Typical retention periods:
- Consultation records: 2 years from last interaction
- Contact information: 2 years (or until you request deletion)
- Marketing data: Until you opt out
- Meta Pixel data: Retained per Meta's policies (typically 90 days—7 years depending on data type)
You may request deletion of your data at any time (subject to legal retention requirements). We will respond within 30 days.
8. Your Data Rights (Under Indian Law)
You have the following rights regarding your personal data:
- Right to Access: Request a copy of all personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure ("Right to be Forgotten"): Request deletion of your data (subject to legal obligations)
- Right to Restrict Processing: Request that we limit how we use your data
- Right to Data Portability: Request your data in a portable, machine-readable format
- Right to Object: Object to marketing communications or certain processing activities
- Right to Withdraw Consent: Withdraw consent for any data processing at any time
To exercise these rights, contact us: support@terrafitnessindia.com
9. Meta Pixel & Advertising
Our Platform uses Meta Pixel (Facebook Pixel) to track user interactions and conversions. Meta Pixel collects the following data:
- IP address and device identifiers
- Pages viewed and actions taken
- Click events and form completions
- Approximate location and device type
- Conversion data (e.g., consultation bookings)
How Meta uses this data:
- Showing you personalized ads on Facebook and Instagram
- Measuring campaign effectiveness
- Retargeting (showing ads to users who visited our Platform)
- Analytics and audience building
Opting out: You can opt out of personalized advertising by:
- Visiting your Meta account settings and adjusting ad preferences
- Using your browser's "Do Not Track" feature (if supported)
- Installing browser extensions like Ad Blocker or Privacy Badger
For more details, see Meta's Cookie Policy.
10. Security Measures
We implement industry-standard security practices to protect your personal data:
- Secure HTTPS encryption for data transmission
- Access controls limiting data to authorized personnel only
- Secure hosting infrastructure with firewalls and monitoring
- Regular security assessments and updates
- Compliance with IT Rules 2011 security guidelines
Limitation: While we use robust security measures, no method of data transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.
11. Cookies & Tracking Technologies
Our Platform uses cookies and similar tracking technologies to:
- Remember your preferences and login information
- Track page visits and user behavior (analytics)
- Enable personalized advertising through Meta Pixel
- Improve functionality and user experience
Cookie types:
- Essential Cookies: Required for basic Platform functionality (cannot be disabled)
- Analytics Cookies: Help us understand how you use our Platform
- Marketing Cookies: Enable personalized advertising and retargeting
Managing cookies: You can control cookies through your browser settings, though this may affect Platform functionality. Most browsers allow you to refuse cookies or alert you when cookies are being sent.
12. Children's Data Protection
Our Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that a minor has provided personal information, we will delete it immediately and notify the parent/guardian at the earliest opportunity.
Parents/guardians who believe a child's data has been collected should contact us immediately at support@terrafitnessindia.com.
13. International Data Transfer
While Terra Fitness operates primarily in India, some of your data may be transferred to third-party service providers outside India (e.g., Meta, Cal.com, Hostinger). Such transfers are:
- Made only when necessary for service provision
- Subject to contractual safeguards ensuring data protection
- Compliant with Indian data protection standards
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by:
- Updating the "Last Updated" date above
- Sending a notification to your registered email (if required)
- Posting changes prominently on our Platform
Your continued use of the Platform after policy updates constitutes acceptance of the revised policy.
15. Grievance & Complaints
If you have concerns about how we handle your personal data or believe your privacy rights have been violated, please:
16. Contact Information
Data Controller / Service Provider:
17. Applicable Law & Jurisdiction
This Privacy Policy is governed by the laws of India, including:
- Information Technology Act, 2000
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- Any applicable data protection and consumer protection laws
Any disputes arising from this policy shall be subject to the exclusive jurisdiction of courts in India.
Thank you for trusting Terra Fitness with your personal information.